Our counselors provide a safe and supportive place for you to talk and be heard.
Some survivors need to tell their story of abuse, or need help solving a problem. Others may need to prepare for a court appearance or develop a safety plan. Counselors provide emotional support, information, options, and a listening ear.
Counseling appointments are generally available during office hours (Monday through Friday from 9am to 5pm). It is helpful to make an appointment in advance to speak with one of our counselors. This helps ensure that a counselor can take the time needed to help you. To make an appointment with a counselor, call (413) 586-1125.
Our counselors can help with:
- Emotional support
- Talking things through and helping you make decisions
- Safety planning
- Practical advice and support about looking for housing, getting legal help, and more
- Providing referrals and resources for additional needs
- Information about legal issues faced by domestic violence survivors, including protective orders
- Immigration options for domestic violence survivors
- Additional support and advocacy relevant to each person's situation
We are here for everyone who has experienced domestic violence or relationship abuse.
What you need to know
Hotline counselors are available 24 hours a day to provide support and information at (413) 586-5066.
Looking for shelter? Find out more about our shelter and other options to keep you and your family safe.
Weekly support groups are designed to break the isolation and build a sense of community and support for survivors.
We're Here for Everyone
Safe Passage advocates work towards safety, healing, and justice for our entire community. We are here for everyone who has experienced domestic violence or relationship abuse.
Domestic violence can happen to anyone. Safe Passage welcomes men, women, transgender and gender non-conforming survivors, and folks of no gender. We serve people of all sexual orientations.
Se Habla Español. Safe Passage ofrece sus servicios en Inglés y Español, en nuestra oficina de Northampton y en localidades en nuestra comunidad.
We offer services in English and Spanish, at our office in Northampton and in locations throughout the community.
Survivors with disabilities
Our office and shelter are fully accessible to people with disabilities. Our counselor/advocates can help with medical and disability-related concerns.
Immigrants and refugees are welcome here. We will not ask for any documents. We will keep your story confidential. We can provide services in many languages. We're here to help.
Las personas inmigrantes y refugiados son bienvenidos a Safe Passage. No pedimos documentación. Sus historias son confidenciales. Proveemos servicios en varios idiomas. Estamos aqui para ayudarles.
Other ways we can help
Legal issues are often key to a family's ability to be safe and build a new life. Our Legal Program provides legal advice and representation to survivors of domestic violence with cases in Probate and Family Court.
Children’s Program staff act as children’s allies, advocating for each child's needs with family members, teachers, and service providers. Safe Passage also offers a weekly Parenting Group for parents of children who have experienced domestic violence.