If you are in immediate physical danger, please call 911.

Our Helpline

Call our helpline for support or information

Monday through Friday 9am to 5pm

(413) 586-5066   |  (888) 345-5282 (toll-free)

The Safe Passage helpline is the doorway to all of Safe Passages services, which are offered in-person and remotely, by appointment. Helpline responders listen, assess needs, and provide information about services for survivors offered at Safe Passage, which include short-term counseling, safety planning, support groups, legal, and immigration help, and support for children. Services are offered in English and Spanish.

Helpline responders can also provide referrals and information about services and interventions that Safe Passage does not directly offer, such as locating housing, obtaining a restraining order, or finding long-term therapy.

Our helpline is available to answer questions that friends, family, community members and other providers might have about supporting survivors, or obtaining other domestic violence information and resources.

Looking for Shelter?

For emergency shelter, call the Safelink hotline for information about available shelter options across Massachusetts: 1+(877) 785-2020. Safe Passage counselors are also available M-F to help you talk through your options and to connect you to additional housing resources.

How can we help?


Our counselors provide a safe and supportive place for you to talk and be heard.

Some survivors need to tell their story of abuse, or need help solving a problem. Others may need to prepare for a court appearance or develop a safety plan. Counselors provide emotional support, information, options, and most importantly, a listening ear.

Legal Services

Legal issues are often key to a family's ability to be safe and build a new life.

Our Legal Program provides legal advice and representation to survivors of domestic violence with cases in Probate and Family Court. This court handles issues such as divorce, child custody, visitation and support, as well as abuse and stalking prevention orders.

Support Groups

Safe Passage offers a variety of support groups for survivors who want to share their experiences with others. Our support groups are facilitated by staff counselors.  

  • Safe Passage offers support groups to survivors of all genders.
  • English and Spanish support groups are available.
  • Support Groups are held at our office in Northampton and at other community locations.
  • Some support groups are drop-in; others require pre-registration.

Children's Services

Children who have witnessed domestic violence or who have been abused often experience complex and long-lasting effects.

Children’s Program staff act as children’s allies, advocating for each child's needs with family members, teachers, and service providers.

Children’s Program staff collaborates with counseling, shelter, and legal staff to help families address the varied impacts of domestic violence.

We're Here for Everyone

Safe Passage advocates work towards safety, healing, and justice for our entire community. We are here for everyone who has experienced domestic violence or relationship abuse.

LGBTQ+ survivors

We know that domestic violence happens to people of all genders and sexual orientations. We are committed to the inclusion of LGBTQ+ people in all aspects of our services. Our support groups and individual counseling are open to people of all genders.


Safe Passage is here for children who have witnessed domestic violence or experienced abuse, and their supportive adults.

Rural survivors

Through a partnership with the Hilltown Community Health Centers, Safe Passage meets survivors in the rural hilltowns of Hampshire and Hampden counties.  We can come to you.

Latinx survivors

Se Habla Español.  Safe Passage ofrece sus servicios en Inglés y Español, en nuestra oficina de Northampton y en  localidades en nuestra comunidad.

We offer services in English and Spanish, at our office in Northampton and in locations throughout the community.

Survivors with disabilities

Our office is fully accessible to people with disabilities. Our counselor/advocates can help with medical and disability-related concerns.


Immigrants and refugees are welcome here.  We will not ask for any documents. We will keep your story confidential.  We can provide services in many languages. We're here to help.

Las personas inmigrantes y refugiados son bienvenidos a Safe Passage.  No pedimos documentación. Sus historias son confidenciales. Proveemos servicios en varios idiomas. Estamos aqui para ayudarles.