Our Helpline
Call our helpline for support or information
Monday through Friday 9am to 5pm
(413) 586-5066 | (888) 345-5282 (toll-free)
Helpline responders can also provide referrals and information about services and interventions that Safe Passage does not directly offer, such as locating housing, obtaining a restraining order, or finding long-term therapy.
Our helpline is available to answer questions that friends, family, community members and other providers might have about supporting survivors, or obtaining other domestic violence information and resources.
Looking for Shelter?
Safe Passage operates an emergency shelter for adults and their children who need to flee abuse and get safe from violent and life-threatening domestic violence situations.
Our shelter is in a confidential location for the safety and privacy for our guests. Helpline responders can help you decide if shelter is right for you. Safe Passage is part of a statewide system of emergency shelters. If shelter outside Hampshire County is safer for you, we can help you get connected.
Access to Safe Passage's domestic violence shelter (or any other Massachusetts domestic violence shelter) is available 24/7 through SafeLink, at 877-785-2020
How can we help?
Counseling
Our counselors provide a safe and supportive place for you to talk and be heard.
Some survivors need to tell their story of abuse, or need help solving a problem. Others may need to prepare for a court appearance or develop a safety plan. Counselors provide emotional support, information, options, and most importantly, a listening ear.
Legal Services
Legal issues are often key to a family's ability to be safe and build a new life.
Our Legal Program provides legal advice and representation to survivors of domestic violence with cases in Probate and Family Court. This court handles issues such as divorce, child custody, visitation and support, as well as abuse and stalking prevention orders.
Support Groups
Safe Passage offers a variety of support groups for survivors who want to share their experiences with others. Our support groups are facilitated by staff counselors.
- Safe Passage offers support groups to survivors of all genders.
- English and Spanish support groups are available.
- Support Groups are held at our office in Northampton and at other community locations.
- Some support groups are drop-in; others require pre-registration.
Children's Services
Children who have witnessed domestic violence or who have been abused often experience complex and long-lasting effects.
Children’s Program staff act as children’s allies, advocating for each child's needs with family members, teachers, and service providers.
Children’s Program staff collaborates with counseling, shelter, and legal staff to help families address the varied impacts of domestic violence.
We're Here for Everyone
Safe Passage advocates work towards safety, healing, and justice for our entire community. We are here for everyone who has experienced domestic violence or relationship abuse.
LGBTQ+ survivors
We know that domestic violence happens to people of all genders and sexual orientations. We are committed to the inclusion of LGBTQ+ people in all aspects of our services. Our shelter is open to people of all genders, as are our support groups and individual counseling.
Children
Safe Passage is here for children who have witnessed domestic violence or experienced abuse, and their supportive adults.
Rural survivors
Through a partnership with the Hilltown Community Health Centers, Safe Passage meets survivors in the rural hilltowns of Hampshire and Hampden counties. We can come to you.
Latinx survivors
Se Habla Español. Safe Passage ofrece sus servicios en Inglés y Español, en nuestra oficina de Northampton y en localidades en nuestra comunidad.
We offer services in English and Spanish, at our office in Northampton and in locations throughout the community.
Survivors with disabilities
Our office and shelter are fully accessible to people with disabilities. Our counselor/advocates can help with medical and disability-related concerns.
Immigrants
Immigrants and refugees are welcome here. We will not ask for any documents. We will keep your story confidential. We can provide services in many languages. We're here to help.
Las personas inmigrantes y refugiados son bienvenidos a Safe Passage. No pedimos documentación. Sus historias son confidenciales. Proveemos servicios en varios idiomas. Estamos aqui para ayudarles.