If you are in immediate physical danger, please call 911.

Confidential Emergency Shelter

Safe Passage operates an emergency shelter program for adults and their children who need to flee abuse and get safe from violent and life-threatening domestic violence situations.

Our shelter is in a confidential location to help ensure safety and privacy for our guests.

Shelter life

Our bright and welcoming shelter building has six bedrooms. Each bedroom houses one adult or family. Rooms vary in size and number of beds to accommodate families of all sizes. The entire house is wheelchair accessible and one first-floor bedroom is reserved exclusively for guests with physical disabilities.

Shared living space includes a homework/computer room, living room, playroom, large backyard, and large wheelchair-accessible kitchen with double appliances. Families are responsible for preparing their own meals, and household chores are shared among all guests.

Our shelter is staffed 24 hours per day. Shelter guests stay on average for one to three months. During their stay with us, shelter guests receive advocacy and assistance with housing, benefits, education, and employment. We provide for our guests' basic needs, including food, clothing, personal care items, and household supplies.

Shelter guests also receive other services provided by Safe Passage, including counseling, support groups, children's services, and legal assistance.

Is Shelter Right for You?

Our shelter is available to people of all genders and sexual orientations. Shelter is one option for seeking support and safety, and only you know if it is the right choice for you. Our helpline responders at (413) 586-5066 can provide information about shelter life and discuss options to help you make your decision. We also can assist you in developing a safety plan to keep you and your family safe if you decide shelter is not right for you.

What you need to know

If you’re in danger right now, call 911.

Helpline responders are available to provide support and information at (413) 586-5066.

Safe Passage is part of a statewide system of emergency shelters. If shelter outside Hampshire County is safer for you, we can help you get connected.  Call the Safelink hotline for information about available shelter options across Massachusetts: 1+(877) 785-2020.

Our shelter changes lives.

Shelter guests – adults and children – typically live at our shelter for several months. When they leave, they’re equipped with the resources they’ll need to ensure safety and stability in their new lives.

We're Here for Everyone

Safe Passage advocates work towards safety, healing, and justice for our entire community. We are here for everyone who has experienced domestic violence or relationship abuse.

LGBTQ+ survivors

We know that domestic violence happens to people of all genders and sexual orientations. We are committed to the inclusion of LGBTQ+ people in all aspects of our services. Our shelter is open to people of all genders, as are our support groups and individual counseling.


Safe Passage is here for children who have witnessed domestic violence or experienced abuse, and their supportive adults.

Rural survivors

Through a partnership with the Hilltown Community Health Centers, Safe Passage meets survivors in the rural hilltowns of Hampshire and Hampden counties.  We can come to you.

Latinx survivors

Se Habla Español.  Safe Passage ofrece sus servicios en Inglés y Español, en nuestra oficina de Northampton y en  localidades en nuestra comunidad.

We offer services in English and Spanish, at our office in Northampton and in locations throughout the community.

Survivors with disabilities

Our office and shelter are fully accessible to people with disabilities. Our counselor/advocates can help with medical and disability-related concerns.


Immigrants and refugees are welcome here.  We will not ask for any documents. We will keep your story confidential.  We can provide services in many languages. We're here to help.

Las personas inmigrantes y refugiados son bienvenidos a Safe Passage.  No pedimos documentación. Sus historias son confidenciales. Proveemos servicios en varios idiomas. Estamos aqui para ayudarles.

Other ways we can help

Support Groups

Safe Passage offers a variety of support groups for survivors who want to share their experiences with others. Our support groups are facilitated by staff counselors.

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Legal Services

Legal issues are often key to a family's ability to be safe and build a new life. Our Legal Program provides legal advice and representation to survivors of domestic violence with cases in Probate and Family Court.

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Children's Services

Children’s Program staff act as children’s allies, advocating for each child's needs with family members, teachers, and service providers. Safe Passage also offers a weekly Parenting Group for parents of children who have experienced domestic violence.

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