Safe Passage continues to closely follow the Department of Public Health and Center for Disease Control recommended precautions and guidelines COVID-19. Safe Passage staff remains as committed as ever to ensuring survivors receive the critical support and services that they need, especially in a time of increased risk, uncertainty, and fear. We are here for you.
As of November, 2021, we are transitioning to a combination of in-person and remote services. Visits to our office are by appointment only. All those on site are required to wear masks. Remote services continue to be offered via Zoom, including our remote support groups, community workshops, and volunteer training.
Below, you can find updates for each of our programs and details on how our services will be offered during this time. We continue to monitor COVID-19 and will update this page on an ongoing basis.
The Safe Passage hotline is currently available Monday through Friday from 9am to 5pm, excluding holidays. Call 413-586-5066 or toll-free at 888-345-5282 to talk to a trained advocate.
In Massachusetts, SAFELINK’s bilingual advocates are available 24/7 at 877-785-2020 to provide information about shelter availability and referrals to local programs.
The National Domestic Violence Hotline is available 24 hours a day at 800-799-7233. And because it may not be safe to make a voice call, you can also find their webchat option at www.thehotline.org.
COUNSELING AND ADVOCACY
Counselors provide support and advocacy to clients by appointment in our office, or remotely via telephone and zoom, from 9am to 5pm Monday through Friday.
To make an appointment, please call our hotline at 413-586-5066. A hotline responder can refer you to one of our counselors to make an appointment. If you already have a counselor, you can call our office at 413-586-1125 and reach them at their extension to make an appointment.
In-person appointments require all persons to be masked. You may receive services via phone or zoom if you prefer. Our support groups will continue via zoom.
Our shelter is currently full. We continue to provide residential services and support to the guests in our shelter program. If you are in need of shelter due to domestic violence, please contact SAFELINK's 24-hour hotline at 877-785-2020.
The health and safety of our community has always been our biggest priority. To this end, we have suspended all in-person volunteer programming until further notice. We have transitioned our Tier 1 Volunteer orientation to a virtual offering. To receive updates about upcoming orientations and what it means to be a first Tier Volunteer, visit our Volunteer Info Page and fill out a First Tier volunteer application today!
We will once again be offering our Tier 2 in-person volunteer programming and training as soon as it is safe to do so. Want to learn how you can help survivors of domestic violence during Covid-19? Follow us on Facebook and Twitter!
All community outreach trainings and Prevention LABs are now offered virtually! If you are interested in learning more about our prevention work or joining us for a virtual Prevention LAB, visit our Say Something page. Our Say Something Field Guide is also available for download and has lots of activities to practice at home that will help build skills to support community safety.
You can still request a workshop or training through our Request A Program page. Our Outreach Team is offering many of our existing workshops virtually through the zoom platform. Questions? Email firstname.lastname@example.org.