Covid Updates (WEBSITE)

As concerns about the COVID-19 pandemic increased, Safe Passage closely followed the Department of Public Health and Center for Disease Control recommended precautions and guidelines for emergency preparedness. On March 19th, 2020 we made the decision to suspend all in-person services at Safe Passage, including individual appointments, group counseling, and community training. 

We realize that the recommendations to isolate will be of particular concern for families experiencing domestic violence.  In this time of social distancing, we are grateful to be a part of a community of service providers, working together to ensure that survivors have access to safety planning, support, and advocacy across the state. Safe Passage staff remains as committed as ever to ensuring survivors receive the critical support and services that they need, especially in a time of increased risk, uncertainty, and fear. We are here for you. 

Below, you can find updates for each of our programs and details on how our services will be offered during this time. We are monitoring COVID-19 day-by-day and will update this page on an ongoing basis. You can also follow us on Facebook or Twitter to get up to date information about what programming we have available to our community during this time.


The Safe Passage hotline is currently available Monday through Friday from 9am to 5pm, excluding holidays. Call 413-586-5066 or toll-free at 888-345-5282 to talk to a trained advocate.

In Massachusetts, SAFELINK’s bilingual advocates are available 24/7 at 877-785-2020 to provide information about shelter availability and referrals to local programs.

The National Domestic Violence Hotline is available 24 hours a day at 800-799-7233. And because it may not be safe to make a voice call, you can also find their webchat option at


Counselors will be available to provide support, advocacy, and groups to clients by telephone and zoom from 9am to 5pm Monday through Friday via our main office (413-586-1125). 


Our shelter is currently full. We continue to provide residential services and support to the guests in our shelter program. If you are in need of shelter due to domestic violence, please contact SAFELINK's 24-hour hotline at 877-785-2020.


The health and safety of our community has always been our biggest priority. To this end, we have suspended all in-person volunteer programming until further notice. We have transitioned our Tier 1 Volunteer orientation to a virtual offering. To receive updates about upcoming orientations and what it means to be a first Tier Volunteer, visit our Volunteer Info Page and fill out a First Tier volunteer application today!

We will once again be offering our Tier 2 in-person volunteer programming and training as soon as it is safe to do so. Want to learn how you can help survivors of domestic violence during Covid-19? Follow us on Facebook and Twitter!


All community outreach trainings and Prevention LABs are now offered virtually! If you are interested in learning more about our prevention work or joining us for a virtual Prevention LAB, visit our Say Something page. Our Say Something Field Guide is also available for download and has lots of activities to practice at home that will help build skills to support community safety.

You can still request a workshop or training through our Request A Program page. Our Outreach Team is offering many of our existing workshops virtually through the zoom platform. Questions? Email