Covid Updates (WEBSITE)

Safe Passage continues to closely follow the Department of Public Health and Center for Disease Control recommended precautions and guidelines COVID-19. Safe Passage staff remains as committed as ever to ensuring survivors receive the critical support and services that they need, especially in a time of increased risk, uncertainty, and fear. We are here for you.

As of May 2023, we are transitioning to a combination of in-person and remote services. Visits to our office are by appointment only. Masks are encouraged. Remote services continue to be offered via Zoom, including our remote support groups, community workshops, and volunteer training.

Below, you can find updates for each of our programs and details on how our services will be offered during this time. We continue to monitor COVID-19 and will update this page on an ongoing basis.

You can also follow us on Facebook or Twitter to get up to date information about what programming we have available to our community during this time.


The Safe Passage helpline is available Monday through Friday from 9am to 5pm, excluding holidays. Call 413-586-5066 or toll-free at 888-345-5282 to talk to a trained responder.

In Massachusetts, SAFELINK’s bilingual advocates are available 24/7 at 877-785-2020 to provide information about shelter availability and referrals to local programs.

The National Domestic Violence Hotline is available 24 hours a day at 800-799-7233. And because it may not be safe to make a voice call, you can also find their webchat option at


Counselors provide support and advocacy to clients by appointment in our office, or remotely via telephone and zoom, from 9am to 5pm Monday through Friday.

To make an appointment, please call our helpline at 413-586-5066. A helpline responder can refer you to one of our counselors to make an appointment. If you already have a counselor, you can reach them directly at the number they provided or call our office at 413-586-1125 and reach them at their extension..

In-person appointments require all persons to be masked. You may receive services via phone or zoom if you prefer. Our support groups will continue via zoom.


If you are in need of shelter due to domestic violence, please contact SAFELINK's 24-hour hotline at 877-785-2020. More info on accessing shelter can be found on our Looking for Shelter? page


To protect the health and safety of our community members, we suspended in-person volunteering at the onset of the Covid-19 pandemic in March 2020. As of fall 2022, we have revitalized and reimagined our Volunteer Program to include robust remote offerings and the return to some in-person opportunities. Read more about the program and fill out an application on the Volunteer Page.


All community outreach trainings and Prevention LABs are now offered virtually! If you are interested in learning more about our prevention work or joining us for a virtual Prevention LAB, visit our Say Something page. Our Say Something Field Guide is also available for download and has lots of activities to practice at home that will help build skills to support community safety.

You can still request a workshop or training through our Request A Program page. Our Outreach Team is offering many of our existing workshops virtually through the zoom platform. Questions? Email