If you are in immediate physical danger, please call 911.

Our 24/7 Hotline

Call our hotline anytime for support or information
(413) 586-5066   |  (888) 345-5282 (toll-free)

Safe Passage operates a hotline 24 hours per day, every day of the year.

Our hotline counselors help people in crisis, as well as those seeking support or information about domestic violence.

For some survivors, calling the hotline is the first step towards seeking counseling or shelter. For others, the hotline is an important source of emotional support they might call weekly or just once in a while.

Looking for Shelter?

Safe Passage operates an emergency shelter for adults and their children who need to flee abuse and get safe from violent and life-threatening domestic violence situations.

Our shelter is in a confidential location for the safety and privacy for our guests.

Hotline counselors can help you decide if shelter is right for you.

Safe Passage is part of a statewide system of emergency shelters. If shelter outside Hampshire County is safer for you, we can help you get connected.

Call our hotline anytime for support or information at: (413) 586-5066 | (888) 345-5282 (toll-free)

How can we help?


Our counselors provide a safe and supportive place for you to talk and be heard.

Some survivors need to tell their story of abuse, or need help solving a problem. Others may need to prepare for a court appearance or develop a safety plan. Counselors provide emotional support, information, options, and most importantly, a listening ear.

It is helpful to make an appointment in advance to speak with one of our counselors. However, if you are in crisis and would like to come in to meet with someone without an appointment, please do so. We'll find someone to talk with you as quickly as possible.  Our office is open 9-5, Monday-Friday.

To make an appointment with a counselor, call (413) 586-1125.

Legal Services

Legal issues are often key to a family's ability to be safe and build a new life. Our Legal Program provides legal advice and representation to survivors of domestic violence with cases in Probate and Family Court.

This court handles issues such as divorce, child custody, visitation and support, as well as abuse and stalking prevention orders. Our Legal Program Director is an attorney with experience in family matters.

Based on your eligibility and needs, the Legal Program may provide:

  • Initial case consultation and process advice.
  • Assistance with court documents and preparation for court appearances without representation.
  • Referral to attorneys for representation.
  • Free or low-cost representation may be provided for income-eligible individuals.

Contact our Legal Program at (413) 586-1125.

Support Groups

Safe Passage offers a variety of support groups for survivors who want to share their experiences with others. Our support groups are facilitated by staff counselors.  

Survivors tell us that support groups break the isolation and build a sense of community and support for survivors. For many survivors, a support group may be the only place where they can share their stories, engage with others, and develop solutions in a supportive and non-judgmental environment. Others participate in a support group to complement the individual counseling they receive at Safe Passage.

  • Safe Passage offers support groups to survivors of all genders.
  • English and Spanish support groups are available.
  • Support Groups are held at our office in Northampton and at other community locations.
  • Some support groups are drop-in; others require pre-registration.

Call (413) 586-1125 to ask about current support groups.

Children's Services

Children who have witnessed domestic violence or who have been abused often experience complex and long-lasting effects.

Children’s Program staff act as children’s allies, advocating for each child's needs with family members, teachers, and service providers.

We offer crisis intervention and longer-term support for children, depending on the severity of violence in the family and a child's response to that violence. We often collaborate with other service providers in the family's life, especially schools, to ensure that the child's emotional needs are being met.

Children’s Program staff collaborates with counseling, shelter, and legal staff to help families address the varied impacts of domestic violence.

Safe Passage also offers a weekly Parenting Group for parents of children who have experienced domestic violence.

Call (413) 586-1125 to speak to our Children’s Program Director.

We're here for everyone.


Domestic violence can happen to anyone. Safe Passage welcomes men, women, transgender and gender non-conforming survivors, and folks of no gender.  We serve people of all sexual orientations.


Safe Passage is here for children who have witnessed domestic violence or experienced abuse, and their supportive adults.

Rural survivors

Through a partnership with the Hilltown Community Health Centers, Safe Passage meets survivors in the rural hilltowns of Hampshire and Hampden counties.  We can come to you.

Latinx survivors

Se Habla Español.  Safe Passage ofrece sus servicios en Inglés y Español, en nuestra oficina de Northampton y en  localidades en nuestra comunidad.  

We offer services in English and Spanish, at our office in Northampton and in locations throughout the community.

Survivors with disabilities

Our office and shelter are fully accessible to people with disabilities.  Our counselor/advocates can help with medical and disability-related concerns.


Immigrants and refugees are welcome here.  We will not ask for any documents. We will keep your story confidential.  We can provide services in many languages.  We're here to help.

Las personas inmigrantes y refugiados son bienvenidos a Safe Passage.  No pedimos documentación. Sus historias son confidenciales. Proveemos servicios en varios idiomas. Estamos aqui para ayudarles.